How to close an account?

After logging into the SLG user center, go to the 【Account Closure Application】 page. Please fill in the reason for closure truthfully so that we can better understand your feedback and continue to improve our services.    

After completing the form, the system will send a verification code to the email address bound to your account. Enter the received verification code and your login password on the page to complete identity verification.    

After confirming that all information is correct, click 【Submit Application Now】 to submit the account closure request. Once the application is successfully submitted, the system will automatically initiate the review process.    

Related trading rules for gap up or down

Under normal circumstances, the Company will approve and execute customers' pending limit orders based on market conditions. However, in the event of a price gap (gap up or gap down) that exceeds the price specified by the customer (and the gap distance is larger than the normal bid-ask spread of the trading product), the order will be executed at the first available price after the gap.    

       
If a customer holds both open positions and pending orders, and the gap causes the account's margin to become insufficient, the pending order(s) will be automatically cancelled due to insufficient margin.    

Nevertheless, the Company reserves the final right to approve or reject any limit order placed by the customer.    

If a gap causes both the entry price of a pending order and its take-profit level to be triggered simultaneously in a single price movement, the pending order will be deemed invalid.    

       Example 1    

       A customer places a Sell Stop pending order for 1 standard lot of gold at 1341.20 (market quote: 1341.20/1341.70) with a take-profit set at 1335.70. Due to a gap, the price jumps         directly from 1343.10/1343.60 to 1330.10/1330.60. Since the gap simultaneously triggers both the entry (Sell Stop) and the take-profit in one move, this pending order is invalid.    

       Example 2    

       On Wednesday, a customer sells 1 standard lot of gold CFD at 1341.20 (quote: 1341.20/1341.70) and sets a stop-loss at 1345.00. On Friday, a gap occurs and the price jumps from         1342.00/1342.50 directly to 1350.00/1350.50. Because execution occurs at the first price after the gap, the position is closed at 1350.50.
       Profit/loss calculation for this trade:
       (1341.20 − 1350.50) × 100 × 1 − 6 − 50 = −986 (USD)    

       Example 3    

       A customer places a Buy Limit order for 1 standard lot of gold at 1331.70 (quote at placement: 1331.20/1331.70). Due to a gap down, the price jumps from 1340.40/1340.90 directl        y to 1330.20/1330.70. The order is filled at the first price after the gap, i.e., 1330.20 (bid), and a new long position is opened at 1330.70.